SecureUs – Frequently Asked Questions (FAQs)

What is SecureUs?

SecureUs is a digital platform that enables employers to offer funeral cover and personal accident cover for employees, with faster and more predictable claim outcomes.

SecureUs reduces delays and disputes by verifying employee identity and beneficiaries upfront, before a claim ever occurs.

Who is SecureUs designed for?

SecureUs is designed for:

  • Employers offering employee benefits

  • Organisations with limited HR capacity

  • Owner-run businesses

  • Corporate partners and resellers

It is not a consumer retail insurance product and is implemented through employers or partners.

What types of insurance does SecureUs offer?

SecureUs currently focuses on:

  • Funeral cover for employees

  • Personal accident cover for employees

Both are offered as voluntary employee benefits.

How is SecureUs different from traditional funeral insurance?

Traditional funeral insurance often verifies identity and beneficiaries after a claim is submitted, which can cause delays and disputes.

SecureUs:

  • Verifies employee identity upfront

  • Requires beneficiary nomination and verification before any claim

  • Stores all records securely in digital form

This enables faster funeral claim processing, subject to policy terms.

How fast are funeral claims paid?

Because identity and beneficiary details are already verified, funeral claims can be processed within approximately 48 hours, subject to policy terms and conditions.

This significantly reduces waiting times for families.


Does SecureUs reduce funeral claim fraud?

Yes. SecureUs significantly reduces fraud and disputes by:

  • Preventing identity impersonation

  • Eliminating unclear or contested beneficiaries

  • Removing reliance on paper documentation at claim stage

No system can claim to eliminate fraud entirely, but SecureUs materially lowers risk.


Is there any cost to the employer?

There are:

  • No employer-funded premiums

  • No premium liability for the company

Employees who choose to participate opt in voluntarily and pay via payroll deduction.


Is SecureUs difficult to implement?

No. SecureUs is designed to be implemented without operational complexity:

  • No system integration required

  • Payroll deduction only

  • Minimal ongoing HR involvement

Implementation is structured and controlled to ensure compliance and clarity.


Do employees have to sign up?

No. SecureUs is a voluntary employee benefit.

Employees choose whether to participate and can opt in through payroll deduction.


How are beneficiaries verified?

Beneficiaries are:

  • Nominated during onboarding

  • Digitally verified

  • Stored securely in digital records

This ensures clarity and certainty at claim stage.


Is biometric verification used?

Yes. SecureUs uses biometric verification (face or fingerprint) as part of its identity assurance process to confirm that the correct individual is accessing the system.


Where is employee data stored?

All records are:

  • Stored digitally

  • Encrypted

  • Hosted in secure cloud infrastructure

SecureUs is designed with data protection and insurance compliance requirements in mind.


Is SecureUs compliant with insurance regulations?

SecureUs is designed to operate responsibly within regulated insurance environments.
It supports:

  • Secure identity verification

  • Clear beneficiary records

  • Auditable digital processes

Specific policy terms are governed by the underlying insurance provider.


Can SecureUs be rolled out to part of the workforce?

Yes. SecureUs can be introduced to:

  • A defined group of employees

  • A specific site or division

This allows employers to introduce the benefit responsibly and scale over time.


What role does SecureUs play in claims administration?

SecureUs:

  • Reduces administrative burden at claim stage

  • Minimises HR involvement during sensitive events

  • Provides clarity and certainty for beneficiaries

This helps employers avoid escalation during bereavement or accident claims.


How does SecureUs support employee wellbeing?

SecureUs helps employers:

  • Offer meaningful financial protection

  • Reduce uncertainty for families

  • Demonstrate care at critical moments

This strengthens trust between employers and employees.


How do we get started with SecureUs?

The next step is a short employer discussion to:

  • Understand your workforce profile

  • Confirm suitability

  • Explain implementation clearly

Discuss SecureUs for your organisation